Coronavirus FAQs

Monday 16-03-2020 - 17:20

Coronavirus - Students’ Union FAQs
Last updated: 21 Oct 2020, 16:00


Will the SU be open during the Coronavirus firebreak?


The SU will continue to provide academic and welfare support for students throughout the coronavirus firebreak. If you'd like to contact us, you will need to email the officer or staff member you wish to speak to, and they'll arrange a time for a phone or video call with you. We can be contacted via email or social media and all of our contact information can be found here.


The shop staff at Treforest will still be here for a friendly chat from 10am to 8pm seven days a week. More information about opening hours can be found here.


If you have any questions, queries, or concerns, please don't hesitate to get in touch! We'll see you all again soon! Until then, stay safe and take care. 



How will the SU function differently this term?


The SU will continue to provide both academic and welfare support for students throughout the year, both online and in-person. ​We have been working throughout the summer, getting ready for our return in September, as well as planning for what this year will look like. 




If I need a meeting with a staff member of the SU, how does this work?


We will be running a new appointment-based system for in-person support: ​you will need to email the officer or staff member you wish to speak to and they'll arrange for you to come into the most convenient SU space. We can be contacted via email or social media and all of our contact information can be found here.





Will clubs and societies be up and running in September?


There will be lots of changes to the way that our registered teams, clubs and societies operate this year, but we are determined that, if it can go ahead, it will go ahead. We are working very closely with club and society committees and team captains and managers to make sure that activities are safe - be it salsa with a stick, online acting classes or football with a friend. There are lots of rules and regulations that we have to follow and they are all different for each activity. You need to be prepared for things not to be quite as you may expect them, but it's for the best.


Competitive sport in the British Universities leagues will not resume until January. However, we are working with colleagues in other Welsh universities to put together a programme of friendlies to keep you match fit until then. Because some students will not be physically returning to campuses until later in the year, it's only fair that we delay team trials - we don't want anyone to miss out on the opportunity and we certainly don't want to miss superstar, who may have passed us by.

Full updates on which activities are starting when can be found on our website.  




How do I get involved with Freshers’?


This year Freshers' is going to look a little different as we are #GoingDigital!

Our events and Freshers' Fair will be online meaning you can access them from wherever you are, making it more accessible than ever. We have been working hard to make sure you still receive the best student experience possible here at USW and make you feel part of the USW family.

We can't wait to meet you all virtually at Freshers' Fair and hopefully see you sign up to one of our many clubs and societies! 




Will By-elections go ahead as planned in September?


Nominations for our vacant student officer posts will open on 28th September, with the election voting taking place on 15th October. We are looking for Student Trustees to sit on our Board, a full-time Activities Officer, Student Voice Reps and Student Council Officers.


If you want to represent other students and make sure that their voice is heard on all topics, visit our Elections page for full job descriptions and advice on how to get involved. 



Can I still stand to be an SVR pr a Course rep?


Course Representatives and SVR roles will still be the same however, all activities for Course Representatives and Student Voice Representatives (SVR) will be held online this year. We’ve been working over summer to ensure that all training sessions will be held virtually, that meetings for representatives are held on Blackboard Collaborate, and that all resources and support can be accessed online.


Course Representatives will still be elected in-class with their Course Leaders and SVRs will be elected online via the SU By-Elections. All information on Course Representatives and SVRs, including job descriptions, training dates, and toolkits can be found here.




What facilities at the SU will be open and what steps have been taken to ensure safety?


Food and drinks will be available in The Randy Dragon and Reflections on the Treforest campus, to be ordered through our shiny new app. This will save you having to queue, and means you can sit and chat with your mates whilst waiting for your lunch. Alternatively, you can opt for the takeaway version, again ordered through the app. 




When will the Zen Bar open?


At the moment we can't open The Zen Bar in Cardiff, nor Eclipse or Cables at Treforest, but we are closely following Government guidance to see when we can do so safely. 




When will the SU shops open?


​The SU Shops across all our campuses will be open, with a one-way system in place at Treforest. The numbers allowed in at any one time will be less than normal, so you may have to wait for a little while before being able to buy your must-have USW hoodie. Alternatively, you can order one through our online shop.


More details about opening hours can be found here.




What is the process for entering the SU building?


Everyone that enters the building will be expected to wear a protective face covering. If you are coming in to eat/drink, you will need to keep it on until you are seated at a table. If you have come in for a pre-arranged meeting, it will have to stay on until you leave. 




When will Eclipse be back open?


Until such time as the Welsh Assembly Government has restrictions on the playing of music and on large gatherings, Eclipse will remain closed. 




Will there/ are there any jobs available at the SU for students?


Staffing at the SU is changing for the new term. Working in bubbles, staff have been split into three teams and will be providing services across all campuses, some over seven days a week. In addition, restrictions on what we can open and the number of people permitted to work in those spaces, mean that there will not be any student worker roles available. 




How can you get in touch with the Students’ Union?


You can email the SU on or get in touch with us on Facebook, Twitter or Instagram.




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