Available Support

At USW, you have access to a wide range of services and advice to support you throughout your studies.

Support from the Students’ Union

The Students’ Union provides independent advice and support on issues you may face while studying at USW.

  • General advice on university life, studies, and opportunities
  • Support understanding University policies, complaints, and misconduct processes
  • Signposting to appropriate University or external support services

We can attend disciplinary or misconduct meetings with you to provide pastoral support and help you understand next steps.

Please note: we cannot provide specialist legal advice or formally represent you.

Visit one of the Students’ Union spaces or contact us online .

Support from the University

The University is your main point of contact for academic queries, wellbeing support, careers guidance, and study skills.

Access all services via Advice Zone or the USW support webpages .

Mental Health Support

If you are in crisis or need urgent mental health support, please contact a professional service immediately.

USWSU does not provide a crisis or rapid response mental health service.

In an emergency

  • Call 999 or attend Accident & Emergency (A&E) if there is immediate danger.

Urgent mental health help (non‑life‑threatening)

  • Call NHS 111 and select Option 2 for urgent mental health support in Wales.

University mental health services

The University offers resoruces, signposting and services related to mental health and wellbeing. Students can book a wellebing appointment or attend a wellbeing drop in on campus. You can find out more at: Mental Health Advice and Support at USW

USW Report and Support

Launched in 2023, Report and Support is an online tool that allows the reporting of a range of issues, and which signposts users to related support information. Anyone can make a report either with or without contact details. Whether you wish to report an incident, a wellbeing concern or unsure who to speak to, the Report and Support service can triage and ensure the appropriate support is offered. 

USW Report and Support