Student Voice Manager

The University of South Wales Students’ Union (USWSU) is a dynamic and vibrant union that is student-led. Working in Cardiff, Newport and Pontypridd, USWSU runs and offers a variety of services such as representation, campaigning, clubs and societies to over 20,000 students, in addition to a number of commercial services that are the mainstay of the student experience at USW.

We're looking for a highly motivated individual to lead the student voice team, continuing to develop and support the representation and research functions within USWSU.

USWSU is committed to diversity and inclusion amongst its staff, reflecting the communities it serves. We welcome applications from Black, Asian and ethnic minority backgrounds, as they are underrepresented within the Union’s professional staff team. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


Job role:

As a key member of the Membership Services department, the Student Voice Manager will lead the work of the Student Voice team, ensuring parity of support to the Academic Representation Co-ordinator and Democracy and Campaigns Co-ordinator. They will provide leadership and direction in the development of USWSU’s Student Voice strategy, promoting USWSU’s democratic principles, equal opportunities and diversity. This person will lead the planning and delivery of all activity within the Student Voice Team including representative attendance at University meetings; at Faculty, Departmental and Management level Committees, engagement with Student Staff Course Liaison Groups, quality assurance processes, and benchmark awards such as Athena Swan. They will work effectively with people, developing productive relationships with colleagues and stakeholders, to ensure that both the academic representation and democratic networks function to enhance learning, teaching and the student experience across the University for current and future students.


Main Duties and Responsibilities:

Develop and lead the Academic Representation activities:

  • Support and manage the day-to-day work of the Academic Representation Co-ordinator.
  • Support student representatives with their academic research, produce annual reports and lead other projects run by the Student Voice Team.
  • Monitor engagement of Student Voice Representatives with quality assurance processes including, but not limited to: Student Voice Rep Forums: Course Rep Assemblies; Faculty Quality Assurance Committees, Faculty Learning and Teaching Enhancement Committees, and; (re)validation activity across the University of South Wales. 
  • Ensure project outcomes are evidence based, and relevant to academic practice at the University of South Wales
  • Mentor and support students through the application process of becoming an Associate Fellowship of the HEA.

Develop and lead the democracy and campaigning function of the Students Union:

  • Support and manage the day-to-day work of the Academic Representation Co-ordinator. ·
  • Provide relevant information regarding democracy and campaigns, as required by the Membership Services Manager
  • Support student representatives with their campaign planning and delivery
  • Advise on structural and procedural improvements to the current democratic process
  •  Liaise with the Communications team to ensure that all elections and campaigns are built into the Union calendar
  • Liaise with the Communications team to ensure that all promotional material is available and distributed to time targets

Research to inform policy development:

  • Conduct research into academic practices at the University in order to inform University policy on quality enhancement processes
  • Analyse the primary data received through student focus groups, policy ideas and Course Representative Assemblies to identify themes, issues, or instances of good practice
  • Create valuable data analytics to inform Union and University decisions
  • Identify potential correlation with NSS scores which could inform academic working practice, and provide the Union with solid evidence on which to base academic campaigning and lobbying
  • To monitor external policy and developments, carry out specific pieces of desktop research and produce briefings.
  • Research and produce the Annual Quality Report.



Health and Safety

  • To be aware of one’s own responsibility towards creating a safe working environment
  • To be aware of, and abide by, agreed Fire Regulations generally within the Union, but particularly within the Membership Services Department


  • To identify potential training needs, and to bring this to the attention of the Senior Management team
  • To attend agreed training sessions as deemed appropriate for the development of the service


  • To assist in ensuring that agreed environmental standards are maintained within the organisation


  • To assist in the promotion of Fairtrade within the Students’ Union and the University

Continuous Professional Development.

  • To identify any professional development that may be needed to support you in the role
  • To participate in any professional development deemed necessary to support and develop the Union’s activities


  • To ensure complete confidentiality is maintained at all times · Any other duty, which from time to time may arise


Person Specification:

You will have excellent interpersonal skills with the ability to work collaboratively. A ‘can do’ approach is essential, as well as the ability to organise your own workload and prioritise the workload of others within the team. You will be flexible to meet multiple deadlines, working calmly under pressure to inspire confidence in those around you. You will have the ability to deal sensitively and diplomatically with people of all levels, and have very well developed IT skills.


Salary:                               £ 21,091 per annum pro rata

Duration of Contract:      Permanent, subject to a successful probationary period.

Hours of Work:               Hours of Work: Annualised hours:1820 (including holidays and shut down) hours per year. Flexibility will be a necessity to meet the requirements of the position, which may include some evening and weekend    work. No entitlement to overtime

Download the full job description here.

To apply, please email your CV and supporting letter which should detail how you meet the criteria laid out in the job and person specification. Completed applications should be sent by the 17th of May to:

Sian Taylor on