Category: Student Support
The Advice Zone Online portal was launched in the Summer of 2018 and came with the promises that it will make finding answers to questions "easier than ever" (USW, http://unilife.southwales.ac.uk/pages/3370-advice-zone-online?locale=en)
In addition, other services such as appointment booking were merged into the Portal to act as a 'one-stop shop' for students. Additionally, a new feature was to be implemented which allowed students to receive text alerts when an appointment is due to reduce Did Not Attend rates.
Despite such promises, students are encountering numerous issues in relation to this new system. The below is not an exhaustive list of issues, but have been polled by the student population:
The University have previously defended the Portal explaining that there were teething errors arising from the implementation and that they are "hoping to fix things soon". However, the University has not acknowledged that student issues are constant and can often be urgent and so the excuse provided is not accepted.
The Student Body proposes:
The entire USW website has failings. It's awkward to navigate, important information is scattered around various pages when there should be reference to said information on every page relating to it. There is no link to my exam timetable on the exam homepage itself, I had to look around all the sublinks and eventually found it on the Academic Registry page. I have to Google what I'm looking for because the site itself is so un-user friendly. Also I see the site still has 'Copyright 2013 University of Glamorgan' as its footer in places.
Thank you for your idea. Although this didn’t hit 25 likes, we understand our students are keen to use this online service. We are working closely with the Director of Student Services and the Advice Zone Manager to improve AZO. We know good student communication is essential to a good student experience, and SU reps now sit on a new USW Student Communication Strategy Committee where we will be challenging the University to improve all areas of student communication. We will keep you updated on how we are getting on.