Students wanted shorter waiting times for counselling sessions, and and easier booking system.



  • All Officers will raise the concerns with Student Services at their monthly meetings. 
  • The Welfare Officer will continue to work with the Wellbeing Service to improve support for students. 




  • Student Services are now using a triage system, where students can assess if they need counselling, or if another service is more applicable. This would make the strain on counselling services less intense. It also will allow students to put in their preferred campus for counselling, which will hopefully stop students from Newport having to travel to Treforest for counselling sessions. 
  • The Welfare Officer will be running a campaign called Look After Your Mate in October, to encourage students to look after their friends when they are experiencing poor mental health.
  • There is a Graduate Intern at the University for Wellbeing, who will be collecting feedback and data aimed at providing better services for students in the foreseeable future. 



  • The Welfare Officer received feedback from students about the triage system and has passed this onto Student Services, who have made the necessary changes. 



  • The Look After Your Mate workshop had a significant impact across all campuses and received positive feedback from a variety of students. There were six Pet-a-Pooch sessions over the two weeks, ensuring that each campus had at least one visit. The dogs drew in around fifty students per session and many of them said it helped with their homesickness and allowed them to take time off from assessments. Alongside the Pet-a-Pooch sessions, the LAYM campaign successfully ran free coffee mornings and ‘notes of positivity’ across all campuses. Each event signposted students to the Look After Your Mate workshops run by the Wellbeing Department, with fourteen students attending in Treforest.
  • The University has rolled out a new emotional fitness app, Fika. It encourages students to do daily mental health exercises and aims to improve wellbeing in students. The University is also delivering a wider variety of mental health workshops for students. These are across all campuses and some of the topics they look at are mindfulness, how to handle stress, and dealing with homesickness.



  • A meeting has been arranged with MIND by the Welfare Officer for Wednesday 11th December. The Welfare Officer will discuss how MIND and the SU can work together to improve mental health provision for students and is hoping to explore the possibility of student-led support groups as well. 



  • Similar concerns were raised during Change Week 2019/20, and this theme was worked on by a team of student volunteers.




"I would like to see a more improved counselling system in the university."

"Better counselling times, more times to be able to book a doctors appointment and not just through the nurse."

"Shorter waiting times for counselling as it makes students more anxious having to wait for weeks to see someone."

"More mental health funding. More counsellors available. More appointments for counselling."

"Make counselling sessions easier to book and organise."  



1. Students submit ideas during Change Week.

2. Teams of students gather to hack solutions to the biggest problems.

3. Teams pitch their ideas to a panel of University big wigs.

4. SU Officers and teams work with staff to make the ideas a reality.